Shipping and returns

Home delivery

We ship throughout mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla. The shipping fee is a single charge per order and is shown before you confirm the purchase; the usual delivery time is 24 to 72 working hours from dispatch, depending on the destination. Times are carrier estimates. You receive a confirmation email when the order is dispatched.

Club pickup

You can collect your order free of charge at Calle Parque Alto, Primera Fase, 24, 11408 Jerez de la Frontera (Cádiz), Spain, Monday to Friday, 17:00 to 20:30. We email you when it is ready, usually the day after payment is confirmed. Bring your order number.

Returns and withdrawal

If you buy as a consumer you have 14 calendar days from receipt to return an order without giving a reason. Write to us first at administracion@rotulosjerez.com quoting the order number and we will tell you how to proceed. You can hand the return in at the club during pickup hours or send it at your own expense to the owner’s address; the return shipping cost is borne by the buyer unless the product arrived faulty or was not what you ordered.

Garments must be returned unused, with their labels and in their original packaging. Personalised kits with a name or number cannot be returned, except for manufacturing defects.

Refunds

Once the return has been received and checked, the refund is issued to the original payment method within 14 days at most. If the product arrived faulty or was not the one ordered, shipping costs are refunded as well.

Size exchanges

If you need another size, write to us: the quickest way is to return the garment and place a new order, or exchange it directly at the club during pickup hours, subject to availability.